"We provide on-line help to our customers and we needed to have remote access to their computers. In this sense, NetSupport 24-7 is perfect because our customers, who often are not advanced users, can easily grant us access to their machines thus allowing us to solve their problems quickly.

Additionally, this same remote control feature allows us to update the files required to carry out our services. NetSupport 24-7 is ideal for support Hotlines."